There is currently a government shutdown in place that began at 12:01 AM EDT on October 1st, 2025. Previously, we would inform users that we were unable to assist them at this time and to reach back out at a later date.

The DOC CLC Administrators have recently informed us that we can still assist users, but their access may be limited.

When assisting DOC users, please assist them to the best of your ability using our standard operating procedures and KB articles. If there is an issue due to the government shutdown or limited access due to the government shutdown, please gather as much information as possible and create a ticket.