| Support Category: SSO |
| Specialist Notes: |
If a user states they are having issues signing into the CLC despite being connected to their bureau's network, please instruct them to try signing in via https://auth.doc.gov/ and report back.
If they get a similar error message, that's indicative of a PIV card issue, please direct them to their IT Help Desk for further assistance.
IMPORTANT! For SSO issues that are not clearly related to the user’s PIV/CAC card or DOC IDMS authentication, escalate to the Administrators before directing the user to their IT Help Desk. |
| Standard Response: |
I apologize for the difficulties you're experiencing accessing your account. Could you please confirm if you are on campus and on your bureau's network?
