Support Category: Course | Drop/Remove Specialist Notes: We are not allowed to drop/ remove an OLT at this time. We need to escalate to the admin if...

Support Category: Course Launch Issue Specialist Notes: For course launch issues, have them do a SystemCheck and give them the information to solve...

Support Category: Course Completion Issue Specialist Notes: For course completion issues, have them do a SystemCheck and give them the information ...

Support Category: Course Issue | Inactive Course Specialist Notes: Standard Response: I am sorry, but DOC administrators have advised that if...

Support Category: New Instance of Course Request  Specialist Notes: If the user wishes to retake a course and receive an updated date of completio...

Support Category: New Instance of Course Request Specialist Notes: Percipio courses cannot be retaken through the standard re-registration process ...

Support Category: Course Progress Issue | Navigation Specialist Notes: Some users have reported not being able to get back to the course after they...