| Support Category: User Account | Inactive Account |
| Specialist Notes: |
In your ticket escalations please be sure to include:
1. Employee type
2. Start Date
3. Supervisor's Name
4. Supervisor's Email
5. Any changed information
| Standard Response: |
We've located your account but see that it is currently inactive. Please allow me just a moment to open a ticket so that we can work with the Administrators to have it reactivated. For the request, could you please provide the following information?
1. Employment Type:
2. Date of Hire:
3. Supervisor's Name:
4. Supervisor's Email:
5. Any information you recently had changed (name, email address, etc.):
