Account Related
Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed th...
Mon, 9 Mar, 2026 at 8:02 AM
Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. They...
Mon, 9 Mar, 2026 at 8:03 AM
Support Category: User Account | Account Info Update Request Specialist Notes: Employees will need to update GovTA to correct any information that...
Mon, 13 Jul, 2026 at 6:27 AM
Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include: 1. Employment Type ...
Mon, 9 Nov, 2026 at 11:14 PM
Support Category: User Account | No Account Specialist Notes: Please direct users who do not have an account and need one created to DOC BIS's i...
Mon, 29 Jun, 2026 at 11:52 PM
Support Category: User Account | Other Issues Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have asked ...
Mon, 9 Mar, 2026 at 8:03 AM
Support Category: User Account | Account Info Update Request Specialist Notes: If the user has a CLC account with one bureau but is moving to ano...
Thu, 17 Sep, 2026 at 12:56 AM
Support Category: N/A (Select the category that matches the user's issue) Specialist Notes: There are DOC users who may have two active/approved...
Mon, 9 Mar, 2026 at 8:05 AM
Specialist Notes: Standard Response: We are currently unable to process your login reset because there is a problem with your CLC account. Here i...
Mon, 9 Mar, 2026 at 8:01 AM
Support Category: (select applicable) Specialist Notes: Please note that users may occasionally request assistance with accessing, reactivating, cre...
Tue, 23 Jun, 2026 at 11:34 PM
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