Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed th...

Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. They...

Support Category: User Account | Account Info Update Request Specialist Notes:  Employees will need to update GovTA to correct any information that...

Support Category: User Account | No Account Specialist Notes: Please direct users who do not have an account and need one created to DOC BIS's i...

Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include:  1. Employee type  2....

Support Category: User Account | Other Issues Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have asked ...

Support Category: N/A (Select the category that matches the user's issue) Specialist Notes: There are DOC users who may have two active/approved...

Support Category: User Account | Account Info Update Request Specialist Notes: If your user has a CLC account with one bureau but is moving to anot...

Support Category: Admin Assistance Specialist Notes: Standard Response: If you do not have admin rights, we would be happy to escalate this to t...

Support Category: LMS Navigation Specialist Notes: Standard Response: To change your time zone, please follow the steps below: 1. From your DOC...